Frequently Asked Questions
Find answers to common questions about our cybersecurity services, processes, and policies. Can't find what you're looking for? Contact our team for personalized assistance.
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Services
What types of penetration testing do you offer?
We offer comprehensive penetration testing services including:
- Web Application Penetration Testing (OWASP Top 10, ASVS)
- API Security Testing
- Mobile Application Testing (iOS and Android)
- Network and Server Penetration Testing (MITRE ATT&CK, PTES, OSTMM)
- Red Team Exercises
- Configuration Reviews
- Vulnerability Assessments
What is CrowdSpark and how does it work?
CrowdSpark is our proprietary AI-driven PenTest-as-a-Service (PTaaS) platform that revolutionizes how you experience penetration testing. It provides:
- Faster vulnerability reporting as findings are discovered
- Clear, actionable reports with impact, severity, and remediation steps
- Seamless collaboration between your team and our security researchers
- On-demand scheduling of penetration tests
- Comprehensive analytics to track security improvements over time
- Integration with your development workflow
Do you provide compliance testing?
Yes, we provide GRC (Governance, Risk, and Compliance) advisory services and can help with various compliance frameworks including:
- ISO 27001 and ISO 20000 compliance
- GDPR data protection requirements
- Financial sector regulations
- Healthcare compliance standards
- Custom compliance frameworks specific to your industry
What certifications do your team members hold?
Our team holds various industry-recognized certifications including:
- GRTP (GIAC Red Team Professional)
- CISSP (Certified Information Systems Security Professional)
- CISM (Certified Information Security Manager)
- CISSO (Certified Information Systems Security Officer)
- OSCP (Offensive Security Certified Professional)
- CEH (Certified Ethical Hacker)
- CC (Certified in Cybersecurity)
Beetles is also CREST, ISO 27001, and ISO 20000 certified as an organization.
Process
How long does a typical penetration test take?
Our standard PenTesting engagement ranges from 2 to 4 weeks, depending on the size and scope of the target.
What is your testing methodology?
We follow industry-standard methodologies and frameworks:
- OWASP Testing Guide for web applications
- OWASP ASVS (Application Security Verification Standard)
- NIST (SP) 800-115 for Information Security Testing & Assessment
- MITRE ATT&CK framework for threat modeling
- PTES (Penetration Testing Execution Standard)
- OSTMM (Open Source Security Testing Methodology Manual)
Our approach combines automated scanning with manual testing to identify vulnerabilities that automated tools often miss.
How do you ensure minimal disruption to our operations?
We take several measures to minimize operational impact:
- Detailed pre-engagement planning and scoping
- Testing during agreed-upon maintenance windows
- Gradual escalation of testing intensity
- Immediate communication of critical findings
- Coordination with your technical team throughout the process
- Use of non-destructive testing techniques
What deliverables do you provide?
Our comprehensive deliverables include:
- Executive summary for leadership
- Detailed technical report with findings
- Beetles Risk Rating (BRR) for each vulnerability
- Step-by-step remediation guidance
- Proof-of-concept demonstrations where applicable
- Retest validation after fixes are implemented
Pricing
How do you structure your pricing?
We use a standardized unit-based pricing model for transparency and predictability:
- 1 Beetles Unit = 35 hours of testing time
- Each unit covers one pentester for 2 weeks
- Standardized scoping for applications, APIs, and mobile apps
- Transparent pricing with no hidden costs
- Flexible engagement models to suit your needs
Contact us for a detailed quote based on your specific requirements.
Do you offer subscription-based services?
Yes, our PenTest-as-a-Service (PTaaS) model through CrowdSpark offers subscription-based continuous security testing:
- Ongoing security assessments instead of one-off tests
- Real-time vulnerability reporting
- Continuous monitoring and testing
- Flexible scheduling based on your development cycles
- Predictable monthly costs
- Scalable to match your growth
What factors affect the cost of testing?
Several factors influence the scope and cost of penetration testing:
- Size and complexity of the target environment
- Number of applications, APIs, or network segments
- Type of testing required (web app, mobile, network, etc.)
- Depth of testing (black-box, gray-box, or white-box)
- Compliance requirements
- Timeline and urgency
- Geographic location and accessibility
Do you provide retesting at no additional cost?
Yes, we include retesting as part of our standard service offering:
- Validation testing after you implement fixes
- Confirmation that vulnerabilities have been properly addressed
- Updated risk ratings and final report
- No additional charges for standard retesting
- Typically completed within 1-2 weeks of remediation
Support
What are your office hours and support availability?
Our support team is available during the following hours:
- Office Hours: 10 AM to 6 PM (Bangladesh Time)
- Working Days: Sunday to Thursday
- Office Closed: Friday and Saturday
- Emergency support available for critical issues
- CrowdSpark platform provides 24/7 access to reports and findings
How do you handle confidentiality and data security?
We maintain the highest standards of confidentiality and data security:
- Comprehensive Non-Disclosure Agreements (NDAs)
- ISO 27001 and ISO 20000 certified processes
- Secure data handling and storage procedures
- Data destruction policies after engagement completion
- Background-verified security professionals
- Encrypted communication channels
- Strict access controls and audit trails
How do I get started with Beetles?
Getting started is simple:
- Contact us through our website or phone
- Schedule a consultation to discuss your needs
- Receive a customized proposal and scope
- Sign the engagement agreement
- Begin the pre-engagement planning phase
- Start testing according to the agreed timeline
We'll guide you through every step of the process to ensure a smooth experience.
Still Have Questions?
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